Client Money Protection

Keith Ian is committed to protecting client funds and operates in full compliance with the Client Money Protection requirements for estate and letting agents in England.

What is Client Money Protection?

Client Money Protection (CMP) is a government-backed scheme designed to protect landlords’ and tenants’ money held by property agents. This includes funds such as rents, deposits, and other payments held on behalf of clients.

CMP ensures that, in the unlikely event that an agent cannot return client money due to insolvency or misappropriation, those funds are protected and can be recovered through the scheme.

Our Client Money Protection Scheme

Keith Ian is a member of a government-approved Client Money Protection scheme.

This means that all relevant client money we hold is protected in accordance with current legislation and regulatory requirements.

Proof of membership is available upon request.

How Client Money Is Handled

All client money is held in a designated client account and managed in line with best practice and legal requirements. We operate clear internal controls to ensure transparency, accountability, and the proper handling of funds at all times.

Redress Scheme Membership

In addition to Client Money Protection, Keith Ian is a member of a government-approved redress scheme.

This provides clients with access to an independent complaints resolution service should a dispute remain unresolved after following our internal complaints procedure.

Further Information

If you would like further information about our Client Money Protection arrangements or wish to see confirmation of our membership, please contact us.

Email: enquiries@keithian.com