Keith Ian is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and protect personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

How we use your personal data

We collect and use personal information to allow us to provide estate agency services effectively and professionally. This includes:

• Identifying you as a client, applicant, or enquirer

• Marketing properties that match your preferences

• Communicating with you about property-related services

• Managing our internal systems and records

• Improving the relevance of our communications

• Meeting legal, regulatory, and compliance obligations

Where appropriate, we may use anonymised data for statistical analysis to help improve our services.

Marketing communications

We may contact you with property updates or information that we believe may be of interest to you, based on your preferences and previous interactions with us.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe options provided.

Cookies and website usage

Our website may use cookies to help us understand how visitors use the site and to improve functionality and user experience. Cookies allow us to recognise returning visitors and analyse site performance.

You can control or disable cookies through your browser settings.

Sharing your information

We do not sell or rent your personal data to third parties.

We may share personal information only where necessary, including:

• With professional advisers such as solicitors or conveyancers involved in a transaction

• To comply with legal or regulatory requirements

• Where you have provided consent

Any information shared is done so securely and only where appropriate.

Data security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data where appropriate

• Object to or restrict certain types of processing

• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

Contact details

If you have any questions, concerns, or requests regarding your personal data or this privacy policy, please contact:

Email: enquiries@keithian.com

Updates to this policy

We may update this privacy policy from time to time to reflect changes in legislation or our practices. The most recent version will always be available on our website.